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9 & 10 NOV 2020

NEC, BIRMINGHAM

Jon Harris: Speaking at the Smart Home Expo

Jon Harris

West Midlands Trains

Making Rail Accessible for All

An insight into the work of West Midlands Trains and their accessibility and inclusion projects. As well as looking at the importance of physical accessibility, this seminar examines ways to improve customer experience through proactive engagement, consultation, education, staff training and customer facing measures. Jon will also cover wider access challenges and opportunities facing the rail industry in the UK, and share some project examples and ideas with the audience

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